Customs Brokerage Supervisor
Location: Chicago, IL (in office 3 days/week, remote 2 days/week)

Desired Skills/Experience:

Certified Customs Specialist (CCS) accreditation required, Licensed Customs Broker preferred
Minimum of 5 years of experience in working with US Customs and other Government agencies
Thorough knowledge of US Customs rules and regulations
Personnel supervisory and/or training experience

Essential Duties & Responsibilities:

Supervise, train and coach Entry-Writing/CHB staff
Assign accounts and distribute workload
Measure performance of Entry-Writing staff and address problems and issues
Support local branch Import Transportation teams with their brokerage needs
Troubleshoot freight issues with US Customs and other government agencies
Work with Manager, Customs Brokerage to enhance the performance of the department
Complete Entry work as needed
Audit files for accuracy and oversee billing process
Establish departmental goals and measure performance by tracking goals
Improve existing procedures and audit work; streamline workflow in the Entry department
Oversee billing and dwell time of all files
On-board new clients as determined by sales and/or client SOPs
Oversee accuracy of US Customs information on all files
Execute projects assigned by Manager, Customs Brokerage
Keep Manager, Customs Brokerage abreast of changes in the department and provide effective support as needed

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