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• Leverage advanced application and analytical expertise to design, develop, and test innovative solutions that meet organizational needs, focusing on Epics MyChart Patient Portal and supporting systems within Lee Health.
• Collaborate with Information Systems leadership to develop and enhance processes and workflows, ensuring integrated and efficient operations across departments.
• Maintain, update, and refine existing documentation and processes within areas of responsibility to promote clear communication and ease of maintenance among team members.
• Provide timely and effective communication of project statuses, updates, and technical information to leaders, peers, and end users.
• Prepare and execute detailed functional system and program specifications using structured methodologies to support project success.
• Coordinate system implementations, updates, and issue resolutions within the MyChart community, ensuring high-quality and satisfactory outcomes.
• Perform additional duties as required to contribute to the success of the team, department, and broader organization.

Requirements

• Certification in Epic MyChart
• Bachelors degree required. May accept 5+ years of relevant experience in lieu of degree.
• Minimum of 5 years experience in Information Systems management required.
• Proven experience leading IT projects from inception to completion.
• In-depth knowledge and hands-on experience with Epics MyChart Patient Portal
• Familiarity with Epics Ambulatory functionality and workflows.
• Strong analytical and troubleshooting capabilities with a problem-solving mindset.
• Excellent customer service orientation combined with strong interpersonal skills.
• Ability to quickly adapt and learn in a fast-paced, dynamic environment.
• Capable of working independently as well as collaboratively within a team.
• Exceptional time management and organizational skills.
• Flexibility and openness to change and continuous improvement.
• Meticulous attention to detail and thoroughness in all tasks.
• Outstanding verbal and written communication skills.

• In addition to required MyChart certification, additional certifications in Ambulatory and Cadence is preferred
• Background in Patient Experience Programs or related healthcare initiatives.
• Knowledge of Telemedicine technologies and workflows.

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