Customs Brokerage Supervisor
Location:  Chicago, IL (in office 3 days/week, remote 2 days/week)


Desired Skills/Experience: 

• Certified Customs Specialist (CCS) accreditation required, Licensed Customs Broker preferred 
• Minimum of 5 years of experience in working with US Customs and other Government agencies 
• Thorough knowledge of US Customs rules and regulations 
• Personnel supervisory and/or training experience 

• Supervise, train and coach Entry-Writing/CHB staff 
• Assign accounts and distribute workload 
• Measure performance of Entry-Writing staff and address problems and issues
• Support local branch Import Transportation teams with their brokerage needs
• Troubleshoot freight issues with US Customs and other government agencies 
• Work with Manager, Customs Brokerage to enhance the performance of the department 
• Complete Entry work as needed 
• Audit files for accuracy and oversee billing process 
• Establish departmental goals and measure performance by tracking goals 
• Improve existing procedures and audit work; streamline workflow in the Entry department 
• Oversee billing and dwell time of all files 
• On-board new clients as determined by sales and/or client SOPs 
• Oversee accuracy of US Customs information on all files 
• Execute projects assigned by Manager, Customs Brokerage
• Keep Manager, Customs Brokerage abreast of changes in the department and provide effective support as needed