Successful candidate has, at least, a limited automation / programming experience on automation platforms but would have familiarity of hospital IT systems and workings. They are responsible for supporting, monitoring and maintaining automations on a day-to-day basis. Tasks include:
Running and distributing weekly automation reports detailing bot’s completed actions, exceptions, current inventory, and run rate
Modifying any existing monitoring dashboards to see additional data or add data from newly developed automations
Monitoring bot's statuses and understanding root causes of runtime problems
Aiding in resolving major problems and tickets related to automation runtimes (Cerner upgrades, Workflow change)
Resolving problems related to Payer UI changes
Updating bot’s login information for payer websites every 90 days or as necessary
Training other employees on how to use the automation
Supporting the automation efforts and handling day to day maintenance
REQUIRED / PREFERRED SKILLS / EXPERIENCE:
Automation Tool experience is required
Boston Workstation or Eggplant Automation tool is highly preferred as those are current automation tools used but open to others as well
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